Experience

Some of my recent achievements

35+

FTE (full-time employees) switched to more value-added  responsibilities

750k

total productivity savings annually (in USD)

79%

reduction in processing time totally.

Payout requesting - Asset Finance

Financial Services Co - Innovation Department

- Replaced of 2 FTE (full-time employee)
- 75% reduction in processing time
- 100% accuracy rate in transaction handling and closure
- Improved SLAs resulting in enhanced customer satisfaction
- Increased scalability to cater to increased volume of requests

New Hire document validation

Infrastructure Service Provider ::: Human Resource Department

- Replaced 2 full time employee
- Annual productivity savings of $110,000
- Redeployment of 2 FTE (full-time employee) onshore
- Reduced average handle time by 75%
- Reduction in human errors by 90%

P&C Coordinator - Employee Onboarding

Infrastructure Service Provider ::: Human Resource Department

- Annual productivity savings of $110,000
- Redeployment of 2 FTE (full-time employee) onshore 
- Reduced average handle time by 75%
- Reduction in human errors by 90%

Once the document have been validated to be complete, the P&C Coordinator enrolls the new employee into the company system before the candidate joins office.

Candidate Data Verification

Consumer Credit Reporting Agency ::: Customer Service Depart.

- Replaced 8 dedicated employees
- Redeployed them to more value-added tasks
- Processing 1900 transactions per month
- 50% reduction in human effort
- Improved process efficiency
- Reduced operations cost

Amending Customer Information

Financial Services Co. :: Customer Service Depart.

- Volumes: 4500 transactions per month
- 100% accuracy rate for processed transaction
- Replaced 1 dedicated employee
- 50% reduction in processing time
- Reduced rework and customer complaints
- Resources redeployed to more value added work

Verification and Validation of Information

Banking and Financial Services Co,. ::: Customer Service Department

- Replaced 3 dedicated employees
- 3 FTE optimized towards more value-added work
- 40% reduction in processing time
- Improved process efficiency
- Significant error reduction

Salesforce Data Entry and Validation

Digital Marketing and Advertising Co. ::: Fulfillment Department

- Replaced 5 dedicated employees 
- And redeployed them to more value-added tasks
- 90% reduction in processing time
- Improved data quality within database
- Significant improvement in turnaround time
- Substantial positive impact on customer relationship
- Activity logs generated for process, risk and compliance audits

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